Managed Services

Delivering reliability, resilience and round-the-clock operational confidence.

“Businesses are improving operational efficiency and reducing costs while still maintaining strong security. A shift is underway towards proactive MSP engagement.”

Raghu Sunnadkal – Managed Services Practice Lead

Our offerings.

    • IT Service Desk

    • Proactive Monitoring & Remote Management

    • Device as a Service & Fleet Management

    • Microsoft 365 Support

    • Backup and Recovery

    • IT Support: Networks, Systems, Cloud Services

    • Endpoint Security

    • Vendor Management

    • Reporting and Analytics

    • Proactive Monitoring for Network Devices (Switches, Routers, Access Points, Firewalls/SD-WAN)

    • Network Configuration and Management

    • Security Configuration, Monitoring, Patching Upgrades

    • VPN Support

    • Seamless Workload Integration

    • Environment Health Analysis

    • Hardware Lifecycle & Licence Management

    • E2E IP Telephony Support: TIPT, Microsoft Teams, Web-ex & Legacy Systems

    • User Administration, Operational Scheduling, Routing, Grouping, Mapping, Call Centre Systems

    • End-User Request Management

    • Call Recording and Reporting Services

    • Application Support

    • OS & Firmware Release Management, Hardware and Licensing Management

    • Dubber: Call Recording Support